Traditionally, competitive advantage has been based upon large-scale production and accumulation of large quantities of physical and financial assets. Large financially capable firms, particularly Multi-national Corporations ...

Total quality management (TQM) as an integrated approach to management that represents a holistic management philosophy, rather than a series of techniques, is embedded with cultural values and assumptions that are ...

Total quality management (TQM) as an integrated approach to management that represents a holistic management philosophy, rather than a series of techniques, is embedded with cultural values and assumptions that are consistent ...