Browsing Masters Dissertations by Author "Madikwe, Oarabile Milton"
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Customer satisfaction in the airline industry: the role of service quality, brand image and customer value
Madikwe, Oarabile Milton (2016-07-15)Botswana is a landlocked country and therefore air transport is of strategic importance to the nation as it offers an alternative gateway to the rest of Africa and the world. However the Airline industry is experiencing ...