Now showing items 1-1 of 1
The moderating impacts of business planning and firm size on total quality management practices
(Emerald; http://www.emeraldinsight.com/0954-478x.htm, 2003)
Total quality management (TQM) research has concentrated on large firms. Little has been done on the TQM practices of small- to medium-sized enterprises (SMEs), particularly in developing countries. This paper investigates ...