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The moderating impacts of business planning and firm size on total quality management practices
(Emerald; http://www.emeraldinsight.com/0954-478x.htm, 2003)
Total quality management (TQM) research has concentrated on large firms. Little has been done on the TQM practices of small- to medium-sized enterprises (SMEs), particularly in developing countries. This paper investigates ...
Linking environmental scanning to total quality management through business planning
(Journal of Management Development; Emerald Group Publishing Ltd; www.emeraldinsight.com/0262-1711.htm, 2004)
This paper investigates the relationship between scanning and planning, planning and TQM practices, and scanning and TQM practices by collecting primary data from 54 small and medium-sized enterprises (SMEs) through ...