An evaluation of the effectiveness of Student Management System (SMS) at Boitekanelo College, Department of Health Care Service Management, Botswana

Abstract

This paper discusses the findings of the study conducted in 2016 which wanted to evaluate the effectiveness of Student Management System (SMS) at Boitekanelo College, Department of Health Care Service Management. The objectives of the study amongst others were, to measure the level of usage and user’s satisfaction of the information system and its impact on individual and organization. The study employed the use of questionnaire whereby set of questions where administered to system users (department of health care service management lecturers) to gather information on whether the SMS meet users expectation. The study established that there is limited usage of SMS within the department. The study further revealed that most of the SMS users are not satisfied with regard to the design and implementation of SMS at Boitekanelo College as the overall satisfaction with regard to the SMS was very low. This study proposes that the use of SMS at Boitekanelo College should have piloted with the whole departments within the college.