Role of Information Communication Technologies adoption in SMEs: evidence from Botswana

Abstract

The study tries to find out the driving forces for ICTs adoption, benefits, ICTs tools and barriers to ICTs adoption by SMEs.The methodology adopted for the study was a survey method whereby a conveneince random sampling of 150 managers/owners of SMEs were selected for study in Gaborone, Botswana. The data was analysed by descriptive statistics. The findings of the study indicated that, SMEs have not fully adopted ICTs in their business process because of internal and external challenges. This study will make pertinent contribution to the existing literature and inspire managers to come up with appropriate strategies on how to adopt ICTs in their business process in order to be competitive.